For those of you that know me, you’ll know used to work for the charity that used to rock….. Then injustice after injustice I left. I’ve been fighting for nearly one year to get my voice heard, and today after battle upon battle, an apology from the ceo…. I feel proud I didn’t give up my fight and I feel even better that lessons have been learnt. What has upset me is that it took me to walk away from this job for them to listen and change. Thank you God for never giving up on me…
Here are some extracts of my apology.
It is clear that you have found the whole situation (the process, attitudes and timescale) distressing, and I am sorry for the part the organisation may have played in this and it is clear that addressing some of the issues more effectively may have led to an earlier resolution.
However, the Investigating Officer found no evidence that there had been any breach of policy or procedures in relation to the complaint. This is not to say that there are no lessons to be learned; I acknowledge that there is learning around the style and tone adopted which can create disharmony in some teams. In this vein I think it is clear that we could have responded more sensitively to your concerns about the Christmas meal and the diary mix up making the Locality Manager very late for the meting to resolve the issue. I would therefore apologise for this and how this may have impacted on your feelings.
In relation to the specific complaints:-
1. Christmas Meal: It is acknowledged that this was poorly handled but was not aimed at making you or other bank workers feel devalued. Wider evidence suggests that bank workers in the service do feel involved and valued. By the very nature of the role bank workers do fill in for substantive post holders, but this does not devalue the role.
2. On-call: It is acknowledged that the manager may have adopted a jovial/flippant tone which was open to misinterpretation. We have also changed practice in that bank workers are involved in supervision sessions at the service and that this is as a direct result of your intervention. However there will always be occasions when bank workers have to cover shifts to allow staff to attend meetings.
3.Late for meeting: It is clear that the Locality Manager was not late, rather she had not been informed of the meeting and dropped everything when she was made aware. I do apologise that the organisation’s administrative systems failed on this instance and that this wasn’t better communicated to you.
4.Assault: People’s recollection of the exact process followed isn’t complete and I am therefore content to conclude that you should have been involved in the de-brief.
In conclusion I would apologies for any distress caused and to assure you that a number of lessons have been learned locally. It is also acknowledged that you have shown a strong commitment to supporting our cause and beneficiaries.
This is a very big step for me, I did make a difference and finally I was listened to, and my commitment has been acknowledged.
The moral never give up on your passion, and stand up for what’s right. I needed this for my own closure.